1 hour ticket response
Our team of customer service technicians is specialized in giving swift answers to each of your queries. We will review your tech support ticket the moment it’s been delivered and will reply with a solution within less than 1 hour after the ticket submission. In reality, our average response time is 20 minutes.
A First–Rate Tech Support Service
Our help desk staff members have enormous experience in the shared plans sphere and are skilled enough to offer a quick answer to your problem. If, however, the problem at hand is not within the competence of a support engineer, the tech support ticket will be sent to a developer or sysadmin for further investigation.
An Easy–to–Browse Help Center Section
Built into the Site Control Panel is an easy–to–browse Help Center section, which offers you various information sources. You can browse through a routinely updated knowledgebase offering web hosting account management articles and site management articles, check our how–to video tutorials or take a look at the F.A.Q. archive.