Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour answer guarantee with all our shared plans packages, meaning that every single help question you submit will undoubtedly be responded to within one hour maximum. Our support team members are taught to rapidly resolve any case and to offer you reasonable guidance on any trouble that you might have.
A Top–quality Support Service
Our support service is offered by a group of knowledgeable employees that are able to answer your questions as fast as possible. You are able to communicate with the tech support team crew by launching a tech support ticket from your Site Control Panel or by submitting us an email. On business days, you may also call us on the phone or make use of the online chatting solution.
An Intuitive Help Section
Our company has built–in a wide–ranging knowledge base into the Control Panel that allows you to obtain very helpful step by step details anytime. Each part of the Control Panel possesses its own contextual help area featuring a group of how–to content articles. We have also made videos to present you with a greater idea of the best way to accomplish any given process.