Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center incorporated into our Site Control Panel offers a collection of help articles and frequently asked questions. Aimed at resolving any common issue that you may chance upon, they are written by our support team of skillful technicians.

  • Top quality support service

  • Tutorial Videos

  • For those of you who prefer to discover how to sort out a typically experienced issue by watching an instructional video, we’ve added a selection of video tutorials to our Site Control Panel. All the video tutorials are concise and simple to follow. They offer step–by–step demonstrations of various web site management operations.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 tech support service and feature a one–hour response time guarantee. Our competent techs will be online 24x7 and will settle any issue that you could possibly chance upon within maximum 60 minutes after the trouble ticket submission. In the majority of cases, an answer will be provided to you within 20 minutes.