Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in no more than 60 min after the trouble ticket or email is received. If your case needs further assistance from an administrator, we’ll forward the ticket or the email to the person in charge, without delay and we will leave a comment to inform you that more time will be needed for arriving at the best solution. And if you order the Managed Servers package, any of the server management services included there will be carried out whenever you prefer.
A Premium Client Care Service
We’ll be available to you 24–7 to answer any questions that you may have about our Site Control Panel or any of the applications that we have pre–installed for you on the server. If you also require assistance with server administration tasks, you can take advantage of our Managed Servers package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Area
Our Site Control Panel has been preinstalled for each dedicated web hosting plan. Among its characteristics is a very useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most educational articles have video versions which show all the operations that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.