A 99.9% Server Uptime
We’ve built our shared hosting system using dependable hardware components and significantly tweaked software. Our administrators have installed a tweaked version of Security–Enhanced Linux on each of our servers to ensure maximum security and reliability. We’ve added a number of DDoS protection devices combined with highly efficient firewall software to make sure our internal network is impenetrable and secure.
All shared plans plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware components built by Juniper. In addition, on each single router, we have put a firewall with an elaborate algorithm to successfully sieve all questionable requests.
Thus, in all our datacenter facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to lower all possible risks with our cloud hosting plans and regardless of the fact that our company provides outstanding client support, there are times when the customer is just not pleased with what we are offering. Or he needs to move to a more robust hosting solution, like a VPS server or even a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, you will receive a full refund.
24/7 Technical Support
We have punctiliously chosen each member of our 24x7 support department to ensure that we can offer you the best possible customer support that you can get. Each one of our techs has several years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. And they are available 24–7 – you can contact them at any time and they’ll reply back to you as soon as possible.
Their average response time is well under 20 minutes, whereas with many other hosting providers you have to wait for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to within an hour.