You will find plenty of shared hosting suppliers on the market, but many of them are resellers that have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will have via this way of communication may vary depending on the supplier - some provide you with dedicated phone support, others offer general and customer support only since some issues are more time-consuming and it's quicker to be resolved with a ticket, especially when the issue needs to be escalated. Still, it's good to know that you could always reach your hosting provider as there are various small issues which can be taken care of without difficulty and timely through a call, not mentioning that you are able to get more info for the services before you become a customer.
Phone Support in Shared Hosting
Our shared hosting packages come with phone support 14 hours a day even on public holidays, so if you do not have an account yet, you will be able to call and find out more about our solutions or whether we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you're able to call the number which is closer to you. If you are an existing customer, we can help you in a timely manner with any kind of general and billing matters and with various tech matters in order to save you time and efforts - we acknowledge the fact that often it is much easier talk to a live person to get things done without delay. Certainly, some problems simply cannot be taken care of on the phone, so in such a case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
When you need more information for the semi-dedicated plans that we provide, you'll be able to call one of the three support lines we have across the globe - in the United States, the UK and Australia. Thus, you're able to check ahead of time if our services will be appropriate for your web sites. In case you are already our client and you have a semi-dedicated account, you will be able to get in touch with us on the phone for fourteen hours a day about any kind of billing or common questions. For entirely technical matters you will need to take advantage of our ticketing system in order to communicate with our technical support because someissues just require additional time to be solved, but we will help you on the phone with numerous minor tech issues as well, saving you time and efforts.