Should you ever face a problem with your website and be incapable of taking care of it, ask the hosting provider’s client care staff to assist you to get the site back online. A fast resolution would be the best-case scenario, but a lot of companies answer within 24 hours or even more, particularly if you’re working with a reseller. Even if the problem can be solved with ease, your website may not function correctly or may not be accessible whatsoever for a longer stretch of time, so you may lose prospective clients since it is extremely unlikely that anybody would be eager to go back to a site that is out of order. This is why, you have to make certain not only that you can get in touch with your web hosting company, but also that they can reply and help you in a timely fashion. If a web app update does not proceed smoothly or if you erase something by chance, for example, the site must be fixed promptly in order to avoid prolonged downtime.
One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our shared plans
and you’ve got a query or bump into a certain problem, you can touch base with us 24/7 by posting a client support ticket or by writing an e-mail and we’ll make sure that you receive a reply in less than 60 minutes. In case the issue can be resolved, we will do it before we reply to you, whilst in case there’s something that you need to do on your end, we will give you all the required information – what workable solutions to try out, what settings to check, and so on. Usually, you’ll receive a reply within less than half an hour, which goes to say that waiting around for hours and hours on end or even for more than one day to obtain help is something inconceivable. Our sixty-minute response time guarantee is valid for any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a technical support ticket through your hosting Control Panel or write an email associated with your semi-dedicated server
, you will obtain an answer within only one hour. You can contact us whenever you wish with regards to technical, billing or general matters and given the fact that we are available 24-7, you’ll invariably receive help without delay. Depending on the particular question or issue, we will give you more info, eliminate the obstacle if it’s been caused by something within our reach or instruct you on how to proceed if you need to update a particular setting for an Internet app that we cannot access. You can just forget about waiting around for an entire day for every single answer. In reality, in most cases we answer tickets and emails within no more than twenty to twenty five minutes.