A live chat is one of the methods of communication supplied by some website hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster than a support ticket and it'll make it much more unlikely to misspell or misunderstand something compared to a call with an agent. In addition, when the trouble that you experience requires some time to be investigated and taken care of, you can do something else meanwhile rather than just waiting, like you would have to do when you call. Also, you can use a live chat support service free of cost as long as you have Internet accessibility even if your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we offer live chat support as well. You're able to contact us every day, including weekends and holidays, and we will give you more info about the shared plans that we provide if you are not a customer yet, or about general and billing questions if you already have a user profile. Though for solely technical matters you will need to open a ticket to the tech support team, since such matters will need more time to be resolved, you can still get in touch with us through the live chat for some technical details. For example, we will help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so that when you have any kind of questions about our semi-dedicated plans, you'll be able to get in touch with our customer care team anytime regardless of whether you've already purchased an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, still we will assist you with quite a lot of technical questions as well. We can help you pick the best package for your websites in case you don't have an account yet, we can reply any billing questions or issues you have or we can help you with setting up your new e-mail address on your computer or smartphone - all the abovementioned will be done quickly because our live chat service is available all day, every single day. No matter when you need assistance, you can speak to an agent and save time and effort.