A ticketing system is the most popular channel of communication that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to tackle a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all responses given by either party will be stored in the exact same place in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts to accomplish a particular operation or to contact the company’s support staff. In case you want to administer a handful of domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a substantial span of time for the provider to reply to your ticket.