A ticketing system is the most popular channel of communication that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to tackle a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all responses given by either party will be stored in the exact same place in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts to accomplish a particular operation or to contact the company’s support staff. In case you want to administer a handful of domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a substantial span of time for the provider to reply to your ticket.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared plans isn’t separate from the hosting account. It is part of our full-featured Hepsia Control Panel and you will be able to access it whenever you want with just a couple of mouse clicks, without having to log out of your account. The ticketing system comes with a quick-search field, which will help you track down the status of de facto any trouble ticket that you’ve already posted, if necessary. You can also see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to fix a particular problem before you actually send a ticket. The ticket response time is maximum sixty minutes, which means that you can get prompt assistance whenever you need it and if our help desk staff recommends that you should do something inside your account, you can do it right away without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you want to contact our customer care team representatives, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of using a totally different help desk support platform like you will have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without any difficulties and to search through older tickets using a smart search filter. Additionally, you’ll be able to have a look at the applicable knowledgebase articles that our system will offer you depending on the problem category that you choose for your new ticket. You can do all of these things without signing out of your Hepsia Control Panel at any time, so in case you experience any predicament or have an inquiry, you can contact our support engineers and resolve the particular issue in less than an hour through one single support platform.