Regardless of the fact that the web hosting service offered by the different companies seems identical, each provider has got their own platform with its own modifications and ways to execute specific tasks. This is why, a detailed knowledge base will be exceptionally helpful both for people with little or no past experience and for technically experienced users who will eventually find out how particular tasks are completed, but will waste valuable time in the process. The purpose of such a knowledge base is to help make the service fast and simple to use, saving users time and energy. The result is more content clients, since they can easily find the info they’re searching for, and less work for the technical support staff representatives, because usually the majority of the queries and difficulties that clients have got are already included in the knowledge base. Provided that the articles themselves are expertly written and encompass more topics, you’ll be able to discover more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have purchased your first shared hosting
account through our company or have transferred your website over to us, you will get familiar with our services and our in-house developed Hepsia Control Panel in a jiffy thanks to the fact that we have prepared an extensive online knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different features that you can make use of and the complications that you could encounter. The articles are located in two places. The complete article archive is accessible via the Help section of the Control Panel. You can find relevant articles about the different functions in each section of the Control Panel too. You can become aware of how to accomplish more or less everything, from enabling an .htaccess file to managing a mailing list, and all the articles include step-by-step guidelines, so you won’t ever become lost because of an ambiguous text. Certainly, in case you bump into a more specific obstacle and you are unable to find an adequate solution in our knowledge base, you can touch base with our technical support team representatives 24-7.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an in-depth knowledge base for all our current and prospective customers, so if you order a semi-dedicated server
plan through our company, you will be able to find any info that you require at any time. We’ve got a vast number of informational help articles, which will help you better understand what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are simply two examples. Our exhaustive guides will help you do anything you like – extract an archive, import a database, forward a domain name
, etc. Furthermore, we’ve also got troubleshooting guidelines, which will permit you to discover what spurs a given problem and the viable solutions for it. If you can’t send email messages or your domain returns an HTTP 500 error message, for example, you can resort to our knowledge base and resolve the problem instantly. You can access the articles through any Control Panel section, as well as through the all-inclusive Help section.