The access to the customer and tech support that a shared hosting company provides will tell you a lot about the services which they provide as well. When you can use just e-mails or tickets, you have almost certainly come across a reseller and not the hosting provider. When this is the case, you may have to wait for a few days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for extra assistance. When the provider can provide various ways of communication with short response time available at any time, they are almost certainly the top provider, not a reseller. Therefore you will enjoy prompt assistance and high quality support because they will have direct access to the servers where your account will be created. No matter what the problem - sales or technical, it's generally better to have the option to communicate with your web hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our shared hosting
services feature 24/7 support plus various ways of contact. In case you do not have an account yet, you can easily phone us or use our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service which you can't use. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the vast majority of providers out there, we reply to all tickets within one hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you'll be able to take full advantage of our 24/7 support services even on public holidays. All of your websites will be available all of the time and so will we. With plenty of communication options, you'll be able to pick the easiest approach to contact us and learn more about our solutions if you do not have an account yet, or get support if you're already our customer. You'll be able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, although it hardly ever takes over 20 minutes to get assistance whatever the nature of the problem. Using our customer and tech support services, we will be available for you every time you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions about the pre-installed software the server comes with. If you haven't acquired a VPS server
plan yet, you are able to learn more information about our solutions by giving us a telephone call or by using the live chat service. For more technical issues, you can send an e-mail or open a support ticket from your billing Control Panel and you will get support within no more than one hour no matter the time of the day, even on weekends and holidays. The actual response time usually does not exceed 30 mins. If you're looking for assistance with third-party software, you are able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will receive prompt support when you obtain a dedicated server
through our company. Our customer and tech support teams are available 24/7/365, as a result if you open a support ticket through your billing account or you send an email message regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue in question requires a longer period of time to be resolved or if it should be sent to our admins, because it is much easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can call us or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.